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Privacy Policy

Company > Privacy Policy

Heat Trace Limited Privacy Policy

Purpose of policy

This policy describes how Heat Trace Limited collects and processes your personal data through your use of this website.  

It is important that you read this policy together with any other privacy policy/notice we may provide on specific occasions when we are collecting or processing personal data about you. This policy supplements the other policies/notices, and our Terms and Conditions of Business, and is not intended to override them. 

We may change the terms of this policy from time to time.  This version is dated May 2018.

The data we collect about you 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you as follows:

  • Identity Data includes name, job title and username or similar identifier
  • Contact Data includes address, email address and telephone numbers that you provide.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password
  • Usage Data includes information about how you use our website, products and services.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this policy.

How is your personal data collected? 

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity and Contact Data in using our website. This includes personal data you provide when you:
    • Register on our website;
    • request marketing material to be sent to you;
    • enter a competition, promotion or survey; 
    • complete one of our enquiry or contact forms; or
    • provide us with feedback.

    • Third parties. We may receive Technical Data about you from Google Analytics.  By agreeing to our Privacy Policy, you also agree to Google’s Privacy Policy.
    • How we use your personal data 

      We will only use your personal data where the law allows us to, including in the following circumstances:

      • To provide and improve our services to you and our clients.
      • To fulfil our legal and regulatory obligations.
      • To manage our relationship with you and our clients.
      • To market our product and services.  We may use MailChimp or other similar marketing automation platforms. By agreeing to our Privacy Policy, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.
      • For the purposes of recruitment.
      • To provide and improve this website.
      • To compile anonymous statistics (for example, regarding web usage).
      • For other legitimate business purposes.

      Change of purpose

      We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

      Disclosure of your personal data 

      We do not sell, distribute or otherwise make personal data commercially available to any party, except as described in this policy or with your prior permission.

      We may have to share your personal data with:

      • Our distribution chain, if your location is within their territory. 
      • Our auditors, insurers or a competent governmental or regulatory body.

      Protection of your personal data 

      We take the security of the personal data we hold seriously. Policies and procedures are in place to safeguard it from loss, misuse and improper disclosure.

      All data is stored on a UK server where the website is hosted.  These servers comply with UK Data Centres, EU Laws and General Data Protection Regulations.

      We also have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

For how long will we use your personal data? 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, regulatory or reporting requirements. To determine the appropriate retention period for personal data, we consider:

  • the amount, nature, and sensitivity of the data;
  • the potential risk of harm from unauthorised use or disclosure of the data;
  • the purposes for which we process the data; and
  • the applicable legal requirements.

If you have opted out of receiving future publications from us, your contact details will remain on our opt-out list to prevent you from receiving any further publications from us.

Your legal rights 

We assume responsibility for keeping an accurate record of personal data once you have submitted the information. Please inform us of any changes to your information.

You are entitled to:

  • Request access to your personal data.
  • Request the correction or erasure of your personal data.
  • Object to the processing of your personal data.
  • Request a restriction of processing of your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time, where we are relying on consent to process your personal data.

To exercise any of the above rights please contact Heat Trace Limited at: info@heat-trace.com

We may need to request specific information from you to help us to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


Our website uses cookies to distinguish you from other users of our website. A session ID is generated by the server.  This helps us to enhance your experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

The cookies do not hold any personal data and are purely used to retain the session for when the user is logged through random identifiers created from the site. When each session closes that cookie becomes redundant.  

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.

Cookies will be used by Google analytics.  By agreeing to our Privacy Policy, you also agree to Google’s Privacy Policy.


Third party websites and social media platforms 

We are not responsible for the privacy policies of third party websites or social media platforms to which links may be provided via our website.  You should check the privacy policy of the relevant third party before providing any information.

You may wish to participate in the various social media platforms utilised by us.  However, we do not accept any responsibility for any personal information that you share on such platforms that is subsequently used, misused or otherwise appropriated by another user.  

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